Sales Consultant

This role will be responsible for researching, identifying, contacting and converting new leads for potential trade customers within the UK and Eire.

Responsibilities

• To grow the pipeline of new dealer leads and ensuring follow-up meetings are booked, held and reported on.
• To maintain up-to-date and accurate CRM records.
• To act as the primary point of contact for all new inbound UK trade enquiries and to be responsible for building & maintaining a database of customers, contacts and relationships in order to maximise continued commercial success of the UK & Eire sales team.

Main Duties

• Continuous development of the pipeline of new UK & Eire trade dealer leads
• Following-up all leads with tenacity, introducing and engaging potential new dealers to business opportunities with Meridian & our 3^rd party distribution brands
• Working with the UK & Eire sales team to hand over cultivated leads with relevant notes
• Using our CRM to log reports on leads generated & handed-over, and conversion success rate
• Researching & monitoring market and competitor activity to identify additional opportunities (via trade press, social media, newsletters etc.)
• Answering inbound phone calls and sales enquiries
• Supporting sales events, meeting dealers and building productive business relationships with prospects and existing accounts
• Additional responsibility for processing sales orders and providing full holiday cover for the Sales Administrator: processing export paperwork, invoicing and shipping global product orders

Skills and Experience

Required:

• Experience working on new/cold B2B sales prospects
• Experience of initiating and developing new trade customer relationships to generate qualified sales leads and opportunities
• CRM experience (SalesForce) beneficial but not essential
• ERP experience (Syspro v.8) beneficial but not essential
• An interest in Audio, Home Cinema and/or Consumer Electronics and Technology
• Experience working within the Consumer Electronics, Commercial or Residential AV industry beneficial but not essential

Full product training, market induction and team immersion will be provided

Personality, desire and any relevant experience more important than educational qualifications

Additional beneficial experience:

• First class relationship- & rapport-building skills
• Commercially minded and curious to learn
• Enthusiastic about researching the market to identify prospective B2B customers
• Able to translate product & market information into clear customer benefits
• Thrives working under pressure and to deadlines
• Organised with good attention to detail and accurate record keeping

To apply, please send a copy of your CV to UKJobs@meridian.co.uk

Closing date is 21st January 2022

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Senior Test Engineer

This role will be responsible for specifying, designing, and implementing the tests that ensure the quality and the functionality of all Meridian product.

Responsibilities

Responsibilities include all phases of the QA and testing program, from designing the test parameters, jigs, and fixtures, to troubleshooting errors, and writing test procedures.

Main Duties

• Running tests and collating test reports
• Providing feedback to engineers
• Setting up and running one-off experiments to investigate detailed issues
• Meeting with the product design team to determine product testing parameters/requirement
• Writing test plans and creating test cases for the product.
• Developing and documenting automated test systems for testing Meridian designed product
• Conducting quality assurance and designing performance tests using the new testing procedures
• Troubleshooting any errors and streamlining the testing procedures
• Writing up the final QA and test procedures for the test technicians
• Training the technicians and providing technical support when needed
• Ensuring all tests and procedures meet company and industry standards
• Preparing test reports for management

Skills and Experience Required:

• Bachelor's degree in Electronic Engineering (or similar) to at least 2.1 level, or equivalent practical experience
• Experience with software QA
• Scripting / sys admin / networking skills
• Previous work experience as a test engineer and producing automated test equipment
• Familiarity with Windows / Linux or other Unix OS / MacOS.
• Familiarity with measurement equipment and techniques using oscilloscopes, dScope, Audio Precision.
• Extensive knowledge of engineering and testing procedures.
• Good problem-solving skills.
• Ability to project manage.
• Ability to troubleshoot and think out of the box.
• High-level technical writing skills.

Additional beneficial experience:

• Experience of data collection and data analysis in electronic device
• Ability to perform debug using lab equipment such as an oscilloscope or analyser
• Experience preparing test scripts for automated measurement
• Exceptional analytical and organisational skills, coupled with attention to detail
• Excellent spoken and written English, with clear communication skills and an understanding of good documentation practices
• Experience of mixed signal designs
• Good time management skills
• Systematic, thorough, and flexible
• High degree of self-motivation

To apply, please send a copy of your CV to UKJobs@meridian.co.uk

Closing date is 28th January 2022

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Quality Engineer

This role will be responsible for maintaining customer standards and expectations alongside managing Meridian’s Quality Management System (QMS).

Responsibilities

• The Quality Engineer's responsibilities include designing quality standards, inspecting materials, equipment, processes, and products, developing quality control systems, and determining corrective actions.
• You will also work with managers and supervisors to implement quality measures.

Main Duties

• Developing and implementing quality standards
• Developing and implementing quality control systems
• Monitoring and analysing quality performance
• Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met
• Collaborating with operations managers to develop and implement controls and improvements
• Ensuring that workflows, processes, and products comply with safety regulations
• Investigating and troubleshooting product or production issues
• Developing corrective actions, solutions, and improvements
• Reviewing codes, specifications, and processes
• Lead and promote a customer focused, quality first approach within Meridian
• Perform company internal audits
• Review Quality issues and determine the impact on the business
• Manage and coordinate Quality meetings
• Report on the Quality performance of the business

Skills and Experience Required:

• Degree in quality, industrial, electronic, or mechanical engineering or demonstrable relevant work experience.
• 2+ years of experience in quality engineering, quality assurance, or a similar role.
• Experience coding and using QA software tools and processes.
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent project management skills.
• Knowledge of test processes for sophisticated electrical equipment

Additional beneficial experience:

• ASQ certification preferred
• Ability to work well with all disciplines particularly production and engineering
• A successful quality engineer should have excellent troubleshooting skills and be able to ensure that processes and products consistently meet established quality standards.

To apply, please send a copy of your CV to UKJobs@meridian.co.uk

Closing date is 28th January 2022

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Technical Support Consultant

This role will be to provide technical support and consultation to the Company’s dealers and distributors around the world, for Meridian Audio products, and for 3^rd party distributed brands.

Specifying, engineering, configuring, calibrating, commissioning, and troubleshooting networked and stand-alone audio & video systems for trade customers.

Responsibilities:

• Answering queries and resolving technical issues for trade customers and inside the Company, primarily via remote support and on-site in the field as required
• Providing pre-sales technical and configuration information, final system commissioning and troubleshooting support across all products and brands
• Calibrating and commissioning networked and stand-alone audio & video system installations in the field where required
• Supporting in-field product demonstrations to trade and end-user customers where required
• Supporting sales staff on visits to dealers and distributors where required

• Administering and coordinating all RMAs, ST’s, spare parts and product replacements for trade customers

Skills and Experience Required:

• Relevant technical education or recognised training qualification and previous relevant work experience is desirable, e.g. in networking or audio/video or software or system engineering
• Similar technical role within a fast-paced, customer-focused commercial business
• Practical field-based experience of installing AV or networked product systems is desirable
• Understanding of network audio (Dante/AES67) and experience of deploying AV-over-IP is desirable
• A demonstrable interest in and understanding of technology and audio/video products
• A breadth of understanding in the various technologies relevant to AV and IP networks
• Patient, methodical and thorough
• A calm demeanor and first-class interpersonal skills
• A confident public speaker

To apply, please send a copy of your CV to UKJobs@meridian.co.uk

Closing date is 4th February 2022